Return Policy

Our return policy is easy, we want you to be 100% satisfied.

If the disc has any sound/image defect, broken case or any other defective element, we accept the return and it will be at our expense. We will deliver the same item and collect the defective one, or we will refund you if we are out of stock.
*Important: A disc in BD-R is not defective. Publishing companies often publish or manufacture the product in this way to reduce costs. They are not homemade copies.

The Spanish law that regulates the Right of Withdrawal of online purchases, says in its article 103. I, that sound recordings or videos that have been unsealed are exceptions to the right of withdrawal. For this reason we do not accept returns of opened DVDs or Blu-Rays or CDs, unless it is due to a manufacturing defect and that it does not work correctly, in which case we will collect the defective product from you.

If the reason for the return is not our fault, that is: you don't like the movie, the order was made by mistake, you didn't remember that you already had that movie, someone else gave it to you, or the edition seems bad TOO we admit it to you, due to the right of withdrawal, as long as it is not unsealed.

In this case, the expenses to return the product will be borne by you as indicated by law. We extend the period of 14 days indicated by law to 30 days from receipt of the order.

You can send it to our address (C/ Gascueña 35, 28022 Madrid), indicating inside the reference of your order and your data. When we receive the product, we will proceed to refund the amount by the same means of payment that you used.

Any questions about it, you can write to this email:
atencioncliente@dvdstorespain.es