If you have questions, contact us:
Phone: 699 59 69 40
Whatsapp: 699 59 69 40
How long will it take to receive my order?
The preparation time is normally 1 to 2 days (but keep in mind that sometimes there may be delays due to having a greater volume of work). Once the order leaves our warehouses, it usually takes approximately 72 business hours if you choose the standard shipping method with Correos, or 24 hours if you choose shipping with Correos Express.
Please remember that the delivery time begins to run from when the courier company takes it, not from when you place the order.
Can I make changes to my order?
Once the order is paid, please avoid making modifications. But if you need it, you can contact us, and if the order is not yet in preparation or packaging, we can help you with the changes you want to make.
Can I order by WhatsApp or by phone?
Yes, you can contact us if you have problems doing it on the web, although you should also know that we have to register as a client in our system (if this is why you do not want to do it online). Payments may be by Paypal or bank transfer; If you want to do it with a card, keep in mind that we will need all the data from it.
How can I use the rewards generated by my orders?
You must wait for the order to be prepared and shipped for the reward to be activated and can be used. To find it, you have to enter your user account in the '' My rewards '' section, where the money you have available will appear and the option to transform it into a discount coupon. Once the reward has been transformed into a coupon, the option to add it to your shopping cart will appear. Remember that they have an expiration of approximately three months, after that, the reward will be automatically canceled and cannot be used.
I want to make a return, who bears the shipping costs?
Shipping costs are borne by the customer unless there is a defect in the item (faulty reproduction, disk error, breakage). If the product has any of these problems you can contact us and we will solve it; If we continue to have stock we can send you a replacement, otherwise it will be refunded.
How do I download the invoice for my order?
Within your user account you will have to access the section '' History and details of my orders '', then click on '' Data '' of the order that you want to invoice, and just below the billing address you will find the link to generate it.
Do you have stock of everything on the web?
Yes, except for error, everything we have on the web is available. If there is an inventory failure, we will notify you and the amount of the product will be reimbursed.
Are the items you sell new?
Yes, all of our items are new and sealed, except for the items found in the "Second hand" section of the website.
Can you get me a movie I'm looking for?
Normally we can not follow this procedure to get individual units to individuals, but you can always ask us if it is anticipated that stock of said item enters.
I can't access my user account….
If the problem is that you have forgotten your password, contact us, we will change it for you. If you see that you put your email and password and the boxes are blank again, it is usually a failure in the browser used. You can try switching browsers or using the private / incognito window. If the problem persists, contact us.
Items are not added to my shopping cart ...
It is usually a bug in the browser used. You can try switching browsers or using the private / incognito window. If the problem persists, please contact us./p>