GENERAL CONTRACTING CONDITIONS - PRODUCTS of WWW.DVDSTORESPAIN.ES
Pre-contractual Information
This website WWW.DVDSTORESPAIN.ES is owned by DVD STORE SPAIN SL with NIF B88263108 and fiscal address at C/GASCUEÑA 35, 28022 MADRID(MADRID).
The General Contracting Conditions regulate the distance sales relationship between DVD STORE SPAIN SL and the user or customer, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on Personal Data Protection and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.
DVD STORE SPAIN SL reserves the right to make the modifications it deems appropriate, without prior notice, to the General Conditions. These modifications may be made through its websites by any means admissible by law and will be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, DVD STORE SPAIN SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely and appropriate manner. The changes referred to in this section will not affect contracts made before the date of publication of the same.
The purpose of the website is the sale of movies, DVDs, and merchandising items.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand, and accept the conditions of use and these general contracting conditions. Likewise, you declare to be of legal age, or an emancipated minor, and have the necessary legal capacity to access DVD STORE SPAIN SL websites and contract through them.
The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/
To purchase our products, you can go to the corresponding section of our online store.
You can register as a web user to make online purchases in the corresponding section of the website. In accordance with the applicable and current data protection regulations, DVD STORE SPAIN SL informs users that personal data collected during the registration and subsequent purchase process will be incorporated into the DVD STORE SPAIN SL owned processing system, with the purpose of processing such actions by the user and managing subsequent actions derived from them.
In accordance with the rights conferred by the current data protection regulations, you can exercise the rights of access, rectification, limitation of treatment, deletion, portability, and opposition to the treatment of your personal data as well as the consent given for the treatment of them, by directing your request to the above-mentioned address or to the email info@dvdstorespain.es. You can contact the competent Control Authority to submit the claim you deem appropriate.
During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, and you cannot transfer them to another. You can modify the registered information at any time, in your customer area. In this same section, you will have access to your order history, which is only a consultation section, but management is allowed, and the user can delete those records that he considers unnecessary to view.
At the end of the purchase process, the customer will receive confirmation of the same by email. It is essential that during the purchase process, the user indicates a valid email. If within 24 hours from the completion of the order you do not receive the confirmation, please contact DVD STORE SPAIN SL at the customer service phone number 915946277 or via the email info@dvdstorespain.es.
All web content is in Spanish.
When receiving the product at the delivery address provided, the customer will receive an invoice or a copy of the order. The user will be offered the option to have an electronic invoice with prior consent. Acceptance of this billing method will imply the electronic invoice's dispatch, having the appropriate legal effects. Subsequent invoices will be provided in this way unless otherwise indicated. Consent to receive an electronic invoice can be revoked at any time by sending an email to the above-indicated email address.
Offer and Validity
In the case of a product on offer, it will always be indicated alongside its essential characteristics, the offer price, and its validity.
In compliance with current regulations, DVD STORE SPAIN SL offers information on all items for sale, their characteristics, and prices. However, DVD STORE SPAIN SL reserves the right to withdraw, replace, or change the products offered through its website, by simply changing the content of the same. Thus, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the mentioned products.
Essential Characteristics of the Products
The products offered in our online store include a photograph and the essential characteristics of the same, this is the information obtained from the manufacturer itself. The product characteristics identify the colors in which the product is available.
Guarantees
DVD STORE SPAIN SL responds to the lack of conformity of all the products offered on the website for a period of three years from delivery.
The customer will have the right to remedy the acquired good within three years from the purchase and under the conditions and with the means of proof regulated in the Consolidated Text of the General Law for the Defense of Consumers and Users, without prejudice to DVD STORE SPAIN SL's ability to verify the truthfulness of the defects, their origin, and the time of their appearance.
DVD STORE SPAIN SL has an after-sales service for the indicated period. The customer can contact DVD STORE SPAIN SL's establishment, the after-sales service, via email at info@dvdstorespain.es, or the points established by the supplier itself. In case of doubt, you can contact the customer service phone number 915946277 or via the email info@dvdstorespain.es.
When it comes to perishable products and you receive them in poor condition or expired, contact info@dvdstorespain.es. It is essential to follow the storage instructions determined on the package itself, as well as observe the expiration date, always keeping the purchase receipt.
Prices
All products indicate the sales price in euros and include Value Added Tax (VAT).
If any other tax applies, it would be indicated (IGIC or IPSI).
Delivery and Transportation Costs
DVD STORE SPAIN SL ships to:
- Worldwide
DVD STORE SPAIN SL will charge the following shipping costs:
| TYPE OF TRANSPORT | REGION | ORDER VALUE | |||
| 0,00 -14,99€ | 15,00€-59,99€ | More than 60,00€ | |||
| STANDARD | CERTIFIED SHIPPING by Correos: Delivery in 5 business days (*) |
Canary Islands | 11,00€ | 13,00€ | 20,00€ |
| Ceuta and Melilla | 7,00€ | 8,00€ | 20,00€ | ||
| Baleares | 7,00€ | 6,00€ | 2,50€ | ||
| Peninsular Spain | 6,25€ | 5,75€ | 3,00€ | ||
| STANDARD SHIPPING by CTT: Delivery in 4 business days (*) Not available for Baleares, Ceuta, Melilla, and Canary Islands  |
Peninsular Spain | 4,75€ | 4,50€ | FREE | |
| URGENT | URGENT SHIPPING by CTT: Delivery in 3 business days (*) Not available for Baleares, Ceuta, Melilla, and Canary Islands |
Peninsular Spain | 6,25€ | 6,00€ | 2,50€ |
| URGENT SHIPPING by Correos Express: Delivery in 3 business days (*) Not available for Ceuta, Melilla, and Canary Islands  |
Peninsular Spain | 8,00€ | 7,00€ | 4,50€ | |
| Baleares | 9,50€ | 8,50€ | 4,50€ | ||
(*) Business days from the confirmation of the order and receipt of the "Order Confirmation" email.
When promotions are held, more orders are received than usual, so it may take up to 3 more business days for delivery
Product distribution is carried out through CORREOS, CORREOS EXPRESS, CTT EXPRESS, DHL, and FEDEX.
Shipping costs will be free for purchases over 60 Euros.
To the following destinations: Peninsula.
DVD STORE SPAIN SL is not responsible for possible customs charges.
Payment Methods
The customer can pay for the order using any of the following methods. During the purchase process, you must indicate your choice:
VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All information you transmit travels encrypted through the network.
Likewise, the data on your credit card is entered directly on the bank's page, in the POS (Bank Point of Sale Terminal), and is not entered or registered on any DVD STORE SPAIN SL server.
When paying with a VISA or MASTERCARD card, you will always be asked for the following data: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, offering, in this way, more guarantees about the security of the transaction.
This payment method is valid only on the web
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and re-credit entries in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the demand for a refund was not due to having exercised the right of withdrawal or termination and, therefore, had unduly required the cancellation of the corresponding charge, the cardholder will be liable to DVD STORE SPAIN SL for compensation for damages caused as a result of such cancellation.
Bank Transfer
When selecting the bank transfer, you will receive, along with the order confirmation, an email with the bank details of DVD STORE SPAIN SL.
It is very important that when making the transfer, you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date to be able to validate it.
If you wish, you can send us the proof by email to info@dvdstorespain.es. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.
Remember that the payment must be made in EUROS and that all possible exchange and bank commissions are your responsibility.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer you always notify your bank to take care of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, DVD STORE SPAIN SL could stop the shipment of your order as it does not receive the full amount of it.
Possible exchange and bank commissions are borne by the customer.
Cash on Delivery
If you wish, we can send your order cash on delivery, which you will pay upon receipt without costs for you, as DVD STORE SPAIN SL covers the costs derived from this payment method.
Bizum
It is a fast and simple service where you can send and receive money through your bank's app. The money reaches our account immediately and securely.
More information on Bizum: https://bizum.es/politica-de-privacidad/
Order Execution
DVD STORE SPAIN SL undertakes to deliver the order within the following period: from 1 to 5 working days.
The availability of the products offered by DVD STORE SPAIN SL may vary depending on customer demand. Although DVD STORE SPAIN SL updates the stock periodically, the requested product by the customer could be out of stock at that moment.
In case of non-execution due to unavailability, DVD STORE SPAIN SL will proceed as follows: the customer will be notified of the lack of stock of the product and the expected order execution, offering them the alternative to wait or proceed to the refund of the amount.
Right of Withdrawal
The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without the need to indicate the reasons.
The customer must return the products subject to withdrawal without undue delay and, in any case, no later than 14 calendar days from the date on which they communicate their decision to withdraw from the contract.
The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract is effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, otherwise, the disbursement may be retained until the receipt of said goods or until the Customer proves the return of the goods.
The user is informed that they will only be responsible for the decrease in value of the goods resulting from handling them other than what is necessary to establish their nature, characteristics, or functioning.
The exercise of the right of withdrawal must be done through notification via telephone communication to 915946277, addressing the email info@dvdstorespain.es, sending your written communication to our postal address C/GASCUEÑA 35, 28022 MADRID(MADRID), or through the withdrawal form.
As established by Article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supply of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal. Being the product one of the following exceptions
Specifically, it is covered by the following exception:
The supply of goods made according to consumer and user specifications or clearly personalized.
Return
The customer must return or deliver the product directly to DVD STORE SPAIN SL, at the address C/GASCUEÑA 35, 28022 MADRID(MADRID), without undue delay, and in any case, no later than fourteen calendar days from the date the right of withdrawal from the contract is formalized. The deadline will be considered met if the customer returns the product before the end of the period.
The customer will bear the cost of returning the product.
Refund of Payment
The refund of the amounts paid by the customer will be made using the same payment methods employed by the customer, provided that the contrary has not been provided.
DVD STORE SPAIN SL will pay the amounts paid by the customer before 14 calendar days from the date of receipt of the right of withdrawal.
Return of Defective Product
If the product is not in good condition and the causes attributable to this are not the result of the customer, the customer will be entitled to return the product, informing DVD STORE SPAIN SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
DVD STORE SPAIN SL undertakes to bear the cost of return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.
Claim
If the user wishes to file a complaint, they should contact via email at info@dvdstorespain.es. Likewise, DVD STORE SPAIN SL has official complaint forms available to consumers and users
Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/
Jurisdiction
Likewise, DVD STORE SPAIN SL reserves the right to take any civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions. The relationship between the user and the provider will be governed by the current and applicable regulations in the Spanish territory. In the event that any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction complying with the rules on jurisdiction and competence in this regard. DVD STORE SPAIN SL is domiciled in MADRID, Spain.
Last updated: November 6, 2023