We accept the return of any product that has been purchased, provided that it is returned unopened and in good condition. Films and books are copyrighted objects, and cannot be returned if they are open. Except for those that don't work properly. If the return is due to a change of mind or cause of the buyer, he must pay for the shipment to our facilities at Calle Gascueña 35 in Madrid 28022. If the error was ours or the product is defective, our obligation is to replace it at no charge to the buyer, or to refund it if there is not one like it in stock.